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Privacy Policy & Cookies

SECTION 1
What information do we collect?

We collect information from you when you make contact with us to request a quotation or information, place an order, subscribe to our newsletter, respond to a survey or fill out a form. When contacting us via our site, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  1. To personalise your experience (your information helps us to better respond to your individual needs)
  2. To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  3. To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
  4. To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  5. To administer a contest, promotion, survey or other site feature.
  6. To send periodic emails. The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, If at any time you would like to unsubscribe from receiving future emails, please send us an email to sales@rutland-radiators.co.uk with ‘Unsubscribe’ as the title.

SECTION 2
Your Consent

How do you get my consent?
When you provide us with personal information to make an enquiry, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at sales@rutland-radiators.co.uk or writing to us at:
Rutland London Limited, Unit 5, Boatyard Industrial Estate, Mill Road, Fareham, Hampshire, PO16 0TA.

SECTION 3
Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.  We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

SECTION 4 
Shopify

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Card Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

BACS Payment:
Some payments made to Rutland London Limited are requested to be made by BACS. At no point will we ask for your debit or credit card details or any other payment information. All payment details as a result of your transaction are securely stored on the Lloyds Bank system which has 2 step verification. 

SECTION 5
Third Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as couriers, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6
Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

SECTION 7
Do we use cookies?

Cookies are small text files placed on your computer by websites that you visit. They are widely used in order to make websites work, for improved efficiency and to provide information to the owners of the site.

Cookies are not shared with any third parties. Not allowing the use of cookies may prevent you from using some websites.

A majority of web browsers allow some control of cookies through their settings. If you wish to find out more information about cookies, including how to see what cookies have been set and how to manage them, please visit www.allaboutcookies.org.

The following cookies will be set.

Google Analytics: __utma, __utmb, __utmc, __utmz.

We use Google Analytics to monitor and report on our website usage. Information such as the number of unique and repeat visitors to the site, what search phrases were used to find us, which pages were visited and how much time was spent on the site.

The information generated is used to improve the quality and usability of the website for our customers and to ensure we remain competitive.   The cookies collect information in an anonymous form and therefore do not identify users nor associate your IP address with any personally identifiable information.

For more information please see Google’s Privacy Policy, www.google.com/analytics/learn/privacy.html

SECTION 8
Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

SECTION 9
Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

SECTION 10
Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

SECTION 11
Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website by clicking here.

SECTION 12
Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.
e > sales@rutland-radiators.co.uk
t > 01252 790464.
01 January 2018

DATE – 13 February 2017